Start with the right support for your site
Every kitchen runs differently, so support starts with the problem in front of you. Whether you are opening a new canteen, reworking a hospital servery or replacing failed refrigeration in Durban, our team looks at the space, the workload and the equipment already in place before suggesting the next step.
We work from Glen Anil and support clients in Durban North, Umhlanga, Pinetown, Ballito and Pietermaritzburg. That local reach matters when time is tight, deliveries are delayed or a unit needs attention before service starts.
What our support team handles
We cover the full path from planning to aftercare, so one team can help with both the installation and the years that follow. That keeps handovers cleaner and makes fault finding simpler when something needs attention later on.
- Kitchen layouts and equipment specification
- Site surveys and extractor planning
- Stainless fabrication and equipment installation
- Commissioning and staff training
- Preventive maintenance and breakdown repairs
Help during load-shedding and power interruptions
KwaZulu-Natal kitchens often have to work through load-shedding and short supply cuts. That means refrigeration, holding equipment and cooking lines need a practical plan, not just a list of machine sizes. We help clients think through start-up loads, what must stay cold, and which equipment should be protected first.
If your site loses power often, we can review the kitchen flow and advise on equipment placement, ventilation and sensible operating routines so the team is not scrambling when the lights go out.
Breakdowns, repairs and call-outs
When a unit stops working, the clock starts ticking. Our breakdown repair support is aimed at getting kitchens back into service with as little disruption as possible. We look at the symptoms, the likely cause and whether repair or replacement makes more sense for your operation and budget.
For many clients, the real value is not only the fix but the follow-up. We keep notes on the site and the equipment history, so recurring issues are easier to spot and the same fault does not keep coming back.
Maintenance that suits busy kitchens
Preventive maintenance is easier to schedule than an emergency visit at 06:00 before breakfast service. We help sites set up regular checks on refrigeration, cooking equipment, stainless fittings and extraction systems. That is especially useful in coastal areas where humidity can affect seals, fittings and finishes.
- Filter cleaning and airflow checks
- Door seals, hinges and latches
- Temperature performance checks
- Gas and electrical safety inspections
- General wear and tear reporting
Training after installation
New equipment only works well when the team knows how to use it. We provide practical staff training after commissioning so operators understand start-up, shutdown, cleaning and daily care. This reduces damage, lowers call-outs and helps the kitchen keep to basic hygiene standards.
We keep the training practical and site based, with clear instructions for the people who will actually use the equipment every day. No overcomplicated manuals, just the steps that matter.
Speak to the Durban support office
If you need help with a project, service issue or equipment plan, send the details through and we will direct you to the right person. Our team includes Mandla Sibusiso Dlamini, Priya Naidoo, Siyabonga Mkhize, Annelise van Wyk, Luyanda Zungu and Jared Pillay, so the right support can be matched to the job from the start.
Use our contact form with your site name, suburb and the equipment issue or requirement. A clear subject line helps us respond faster, especially on busy days.